Terms and Conditions

Introduction and License

Realz is operated under License: Curacao eGaming and provides a range of real-money gambling services, including online pokies, table games, and live dealer experiences. By accessing or using our services, you agree to comply with these Terms and Conditions.

Eligibility

To participate in any of the services offered by Realz, you must be at least 18 years old. Players from jurisdictions where online gambling is prohibited or restricted are not permitted to create an account or play our games. It is your responsibility to ensure that you comply with all applicable laws in your jurisdiction.

Account Rules

Each player is permitted to create only one account with Realz. During the account registration process, you will be required to complete a mandatory Know Your Customer (KYC) verification to confirm your identity. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Any misuse of your account or violations of these Terms may result in account suspension or termination.

Deposits and Withdrawals

Realz provides a variety of payment options for deposits and withdrawals. All transactions are subject to our payment processing rules and must comply with Anti-Money Laundering (AML) regulations. Before processing withdrawals, you may be required to verify your identity and account information. Generally, withdrawals may take up to 5 business days to process, depending on the method used.

Prohibited Activities

Cheating, fraud, bonus abuse, the use of bots, exploitation of system errors, and any unauthorized manipulation of gameplay are strictly prohibited. Engaging in any of these activities may result in account suspension or termination, and any funds associated with such activities may be forfeited.

Limitation of Liability and Termination

Realz reserves the right to suspend, restrict, or permanently close accounts at its discretion in the event of violations of these Terms, regulatory requirements, or any suspicious activity. In no event shall Realz be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services.

Bonus Terms and General Promotional Conditions

Bonuses and promotions offered by Realz are subject to specific terms and conditions. Players must meet the wagering requirements and any other conditions outlined in the promotional materials. Bonuses may be revoked if the terms are not adhered to, and Realz reserves the right to modify or withdraw any promotions at any time.

Fair Play and Game Integrity Rules

Realz is committed to ensuring fair play and the integrity of all games. All games are regularly tested and audited to ensure randomness and fairness. Players are encouraged to report any suspicious activity or concerns regarding game integrity.

Fraud Prevention and Security Monitoring

Realz employs advanced security measures to monitor transactions and player activity to prevent fraud and ensure player safety. Any detected fraudulent activity will be investigated, and appropriate actions will be taken, including potential account suspension or termination.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, players are encouraged to contact the support team for resolution. We will make every effort to resolve complaints in a fair and timely manner. If a resolution cannot be achieved, players may escalate the matter to the relevant regulatory authority in their jurisdiction.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

Realz is committed to promoting responsible gambling. We encourage players to gamble responsibly and provide tools to help manage gameplay, including deposit limits, self-exclusion options, and access to support resources for problem gambling. It is the player’s responsibility to seek help if they feel they may have a gambling problem.

Closing Provisions

These Terms and Conditions represent the entire agreement between you and Realz concerning the use of our services. We may update these Terms from time to time, and it is your responsibility to review them regularly. Continued use of our services after any changes constitutes your acceptance of the new Terms and Conditions.