Privacy Policy

Realz is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information in connection with our online casino services. Our operations are licensed under Curacao eGaming, and we adhere to the regulatory standards applicable in Australia.

Information We Collect

We collect various types of information to provide and enhance our services. This includes:

• Registration Data: When you create an account, we collect personal information such as your name, date of birth, address, and contact details.
• Payment Details: To process transactions, we gather financial information, including credit card numbers, bank account details, and transaction history.
• Technical Logs: We collect data such as IP addresses, device information, and browser types through cookies and similar technologies to improve user experience and security.

Purpose of Data Usage

Your information is utilized for several critical purposes, which include:

• Account Management: To facilitate account creation, maintenance, and user authentication.
• Marketing Communication: With your consent, we may use your information to send promotional materials related to our services and updates.
• Anti-Fraud Checks: We implement measures to protect against fraudulent activities and ensure a secure gaming environment.
• AML Compliance: We comply with Anti-Money Laundering regulations by monitoring and reporting suspicious activities.
• KYC Procedures: To verify the identity of our users, we may request additional documentation to comply with legal requirements.

Data Sharing

We do not sell or rent your personal information to third parties. However, we may disclose your data in the following situations:

• Payment Providers: To process transactions efficiently, we share necessary information with payment processors and financial institutions.
• Verification Partners: We may collaborate with third-party services for identity verification and fraud prevention.
• Regulatory Authorities: We are obligated to share information with law enforcement or regulatory bodies when required by law or in response to legal proceedings.

User Rights

As a user, you have certain rights concerning your personal data, including:

• Access: You have the right to request access to the personal information we hold about you.
• Deletion: You may request the deletion of your personal data, subject to legal obligations that require us to retain certain information.
• Restriction of Processing: You can request restrictions on how we process your data, particularly if you believe the information is inaccurate or unlawfully processed.

Cookie Policy

We use cookies and similar technologies to enhance your experience on our platform. Our cookie usage includes:

• Essential Cookies: These cookies are necessary for the functionality of our website, enabling you to navigate and use its features.
• Analytical Cookies: We utilize these cookies to collect information about how users interact with our site, allowing us to analyze performance and improve our services.

You can manage your cookie preferences through your browser settings, though disabling cookies may affect the functionality of our website.

Data Security

We take data security seriously and implement various measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use encryption technologies to safeguard sensitive data transmitted over the internet.
• Access Control: Access to personal data is restricted to authorized personnel only, ensuring that your information is handled securely.

Changes to This Privacy Policy

Realz reserves the right to modify this Privacy Policy at any time. Any changes will be communicated to users through our website or via email. We encourage users to review this policy periodically to stay informed about our data practices.

Contact Us

For any inquiries regarding this Privacy Policy or our data practices, you may reach out to our support team. Our team is available to provide assistance and further information regarding your rights and our obligations under applicable data protection laws.